Fax to Email

Direct Inward Dialing (DID) numbers are fun. The funnest use is to have your very own fax number that scans to email. While www.efax.com provides this service for a fee, Keller Williams San Antonio IH-10 is happy to provide incoming fax to email service with no additional charge. To create your account. Send a request to Ryan Orsinger at techguy@kw.com with your name and your email address for your @kw.com account. For this system to work, you must have your @kw.com account created. If you need to create or forward this, go to www.kw.com then go to My Information/My Email/My Address or My Forwarding.

To ensure that all faxes get to your inbox and not bulk, go to to SPAM on your webmail andset your spam policy less aggressivly. Additionally, you can go into the Whitelist and whitelist the sender (unknownsender@twtelecom.net)

All the faxes will show up as .tiff extensions in order to show the fax as an image. For some webmail users, I have seen the extensions appear as a white box with a red "X" in it. The phone system is embedding this .tiff instead of properly attaching it. To fix this, click like you are going to forward this message. When the .tiff attaches to your forwarded message, the link goes live and then you can properly download this. Unfortunately I see this issue only with the KW webmail. Outlook opens them like a champ and other email clients including web based mail and even smartphone clients open the attachments easily.

Please note that I am looking for better solutions with our fax-to-email software in addition to staying in contact with developers at KWRI about this issue with KW webmail so we can get it resolved. My next step is to get with Toshiba and our telecom vendors to get the fax attachments to send as PDF and not TIFF for increased portability.